Shipping FAQs - Send it

Check out our Shipping FAQs to find answers to your packaging, shipping, tracking, delivery, and
shipping comparison queries, making the journey effortless for you and your shipments.
All
What I Can Ship?

What I Can Ship
Impact of COVID-19 on my shipment
Prohibited items list
Sendable items

Placing an Order
How far in advance should I book and when does collection and delivery
take place?
How much does shipping cost?

Payments
How to pay?

How to prepare/pack items
Weighing and measuring your parcel
How to prepare/pack items ?

Collections
Can I change my collection address and how long in advance?
What time will my collection take place? Do you offer collection time
slots?
What kind of addresses can you collect from and deliver to?

Tracking
How do I track my shipment?

Customs
Why is my shipment still in customs?
How customs impacts me?

Delivery
What time will my bag be delivered? Will I receive a telephone call?
How long will it take for my bag to arrive?
What do I do if i miss the delivery driver? Can I arrange a new delivery?
Can I change my delivery name, delivery address or telephone number?

Account Access
Resetting password

Insurance
Does Send it Offer Shipment Insurance

Other
How leaving the collection region affects my parcel

Account Information
Can I start using Send it services immediately after I sign up?
What I Can Ship
Impact of COVID-19 on my shipment
Prohibited items list
Sendable items

Placing an Order
How far in advance should I book and when does collection and delivery
take place?
How much does shipping cost?

Payments
How to pay?

How to prepare/pack items
Weighing and measuring your parcel
How to prepare/pack items ?

Collections
Can I change my collection address and how long in advance?
What time will my collection take place? Do you offer collection time
slots?
What kind of addresses can you collect from and deliver to?

Tracking
How do I track my shipment?

Customs
Why is my shipment still in customs?
How customs impacts me?

Delivery
What time will my bag be delivered? Will I receive a telephone call?
How long will it take for my bag to arrive?
What do I do if i miss the delivery driver? Can I arrange a new delivery?
Can I change my delivery name, delivery address or telephone number?

Account Access
Resetting password

Insurance
Does Send it Offer Shipment Insurance

Other
How leaving the collection region affects my parcel

Account Information
Can I start using Send it services immediately after I sign up?

All
What I Can Ship
Placing an Order
Payments
How to Perpage/Pack Items
Collections
Tracking
Customs
Delivery
Account Access
Insurance
Other
Account Information

What I Can Ship

Send it follows the COVID-19 World Health Organization health and safety rules and regulations strictly and is safely still able to provide customers with 24-hour support 7 days a week. Shipping procedures can therefore take place as normal. Should we receive any new updates on regions that do not allow for imports, we will inform customers in advance.
  • Medical facemasks
  • Batteries, Li-ion batteries and loose batteries.
  • Liquids: Any type of liquids – Shampoo, perfume, alcohol, gels and/or printer cartridges
  • Food: Perishable goods- meats, vegetables, fruits, ice cream, liquids and liquor
  • Cosmetics: Lipstick, liquids, oils and waxes
  • Medication: Pills, capsules, tablets, prescription.
  • Aerosol’s and Gas: Deodorant, hairspray, paint, cigarette lighters and/or gas cannisters.
  • Vape/Tobacco products and any type of electronic cigarette.
  • Jewellery: Precious stones, pure gold and diamond.
  • Soaps and candles
  • Cash notes and coins
  • Knives
  • Counterfeited items
Send it can ship anything from passports and other valued documents, excess luggage and larger cargo outside of our prohibited items listed in the prohibited items category above.

Placing an Order

Send it can usually collect a shipment as soon as the next working day; however, this will depend on your collection location and the size of your shipment.

Same-day collections may also be available when shipping within Dubai.

To view the available collection dates based on your specific circumstances, please visit our pricing page. The estimated delivery time will be calculated based on your postal code entered on our pricing page.

Note that estimated transit times are displayed on working days and do not include weekends or bank holidays.

Actual weight is the weight of the package when put on a scale. Volumetric weight is based on the size of the package. Large items that have a low actual weight relative to their size, like pillows and lamp shades, will result in a larger volumetric weight. The cost will be calculated on the larger value between actual weight and volumetric weight. Go to our pricing page to check the cost of shipping to your destination in seconds.

Placing an Order

Send it can usually collect a shipment as soon as the next working day; however, this will depend on your collection location and the size of your shipment.

Same-day collections may also be available when shipping within Dubai.

To view the available collection dates based on your specific circumstances, please visit our pricing page. The estimated delivery time will be calculated based on your postal code entered on our pricing page.

Note that estimated transit times are displayed on working days and do not include weekends or bank holidays.

Actual weight is the weight of the package when put on a scale. Volumetric weight is based on the size of the package. Large items that have a low actual weight relative to their size, like pillows and lamp shades, will result in a larger volumetric weight. The cost will be calculated on the larger value between actual weight and volumetric weight. Go to our pricing page to check the cost of shipping to your destination in seconds.

Payments

Payments are calculated in AED and you are able to pay in our Quote and Book section.

Payment methods accepted: Website Payment Gateway, Paypal, Stripe or Bank Transfer

How to prepare/pack items

Weigh your parcel once it is packaged and sealed. If possible, use digital scales for accuracy. You’ll also need to measure the length, width, and height of your box. For irregularly shaped objects, measure to the furthest point on each side. It’s important that your parcel is weighed and measured as accurately as possible. Couriers will weigh and measure your parcel after collection. If your parcel is heavier or larger than stated, you will be billed for related costs.

Record your measurements.
It’s always a good idea to take a few photos of your sealed parcels, next to a tape measure and on the weighing scales. These may help in the rare event that the courier disputes your stated measurements.

  • It is the sole responsibility of the shipper to ensure the contents are packed properly thereby preventing damage to contents during transit.
  • To prevent damage, there should be no loose items in packages. Contents should be secure.
  • For increased protection, we suggest a soft-sided suitcase or sturdy double-walled cardboard boxes designed to hold the weight packed.
  • For increased protection, do not use Holdalls, Duffles, or Rucksacks as packaging unless it is placed within a box.
  • If you send an over-packed box or bag which bursts open, Send it cannot be held liable for any damage or loss.
  • 100% inspections are conducted on packages, therefore it is suggested to not add a lock, if you wish to add a lock for extra security then please provide the lock/passcode.

What you need to do before your items are collected:

  • Ensure there is a contactable number for both ends
  • Ensure the weight and dimension is correct to avoid your package being sent back.

Collections

You can change the collection address, but we must receive the request 24 hours in advance.

 

Collections and deliveries typically take place between 8:00am – 6:00pm, but during busier periods they can take place earlier or later. You will be contacted beforehand to ensure the time of delivery is correct.

  • Residences – buzzer / bell information must be included on the order.
  • Apartments – buzzer / intercom information must be included on the order. Shipment can only be collected from / delivered to the ground floor or reception.
  • Businesses – shipment must be left at reception which is manned between 09:00 – 18:00.
  • University – shipment must be left at the reception of the halls of residence. Please verify with the University/Halls of
  • Residence that collections and deliveries are permitted to take place from reception.
  • Hotels – shipment must be left with the concierge / bell desk / reception, and specified on the order.
  • Airports – only from hotels surrounding the airport, not in the terminal.
  • Ports – we cannot collect from or deliver to ports or docked boats.

Tracking

  • You will also receive an email once your shipment has been collected with the link to track your items, and a further email once your shipment has been loaded for delivery.
  • You can contact our agents who will track your delivery for you on +97148259920
  • You can track your shipment online via your Send it accounts, under ‘Your Account’ in the Tracking section.

Customs

The time taken for customs clearance varies from country to country.

If your shipment has been on hold longer than our recorded average, there may be several reasons for this including missing or incomplete paperwork, customs needing to contact the receiver to confirm further details, the general volume of shipments being processed through customs causing a delay, customs needing to physically inspect the shipment, or the shipment being on hold pending payment of any duty, taxes, or customs storage or handling fees.

Send it monitors all shipments going through customs clearance and will keep you updated, however, if you have concerns about the amount of time your shipment has been in clearance, or you have been contacted directly by customs or our courier partner for additional information, please contact the Send it the team who will assist you further.

  • There are no customs charges for local/domestic shipping.
  • All items are taxable whether new or used, personal or commercial.
  • Tax charges are based on the country’s VAT.
  • The duties are subjected to customs.
  • These charges are exclusive of the price we charge for shipping.

Delivery

Deliveries can take place anytime between 9:00am – 6:00pm (local time). During busy periods such as summer or Christmas, deliveries may take place outside of this window. The customer will be contacted on the day of delivery to confirm the time of delivery or whether to reschedule.

After entering your postal or zip codes on our pricing page, our system will generate an estimated transit time based on information provided by our courier partners and our own historical bookings. Without postal or zip codes being provided, the estimated transit time shown will be based on capital to capital.

Estimated transit times are displayed in working days and do not include weekends or bank holidays.

When delivery fails for any reason, you will be contacted telephonically. Should there be no response, you will receive an email with instructions on how to arrange a new delivery. date of the new delivery attempt so that this can be monitored by the Send it Team.

However, the customer will be contacted on the day of delivery to confirm the time of delivery or whether to reschedule.

You can update the delivery contact name, delivery address, and delivery phone number online or with our Send it customer support agents up to and including the day before your collection is due to take place.

Account Access

If you have forgotten your password, you can simply request the system to send you an email with the option to reset your password. This can be done by using the ‘Forgotten your password’ link.

Insurance

We handle every shipment with great care but accidents outside of our control can happen such as a ship sinking, plane crashing or truck overturning.

The insurance we offer is done on a case-by-case basis, therefore there is no need to subscribe or commit to a number of packages.

To book insurance for your shipment, it will cost a flat percentage of 5% of the total declared value of the shipment.

This is not included in the quote provided for your shipment, it will be paid separately via a PayPal link that our customer service team will provide.

Should you wish to proceed with booking insurance, contact our team at +971 458 597 93 or email sales@sendit.world.

Natural disasters such as storms, flooding, lightning strike, and earthquakes are not reimbursed under international conventions.

In the case of an incident, we aim to settle your claim within 30 days from the moment we have all the documentation required.

Other

Ensure we have a contactable number to collect the parcel at a different pickup location.

 

Account Information

Yes, once you receive your membership confirmation, you are ready to start shipping!

Please ensure that all of your shipments include complete and accurate addresses. Any packages shipped to us with an incomplete or inaccurate address will cause delays and will be handled by our special handling department.